TechFoor sells CNC cutting tools, inserts, tool holders and spare parts to machine shops and industrial buyers. This policy explains what personal data we collect when you visit shop.techfoor.com or place an order, why we collect it, and what you can ask us to do with it.
Who we are
- Store: TechFoor Tooling, shop.techfoor.com
- Seller and data controller: TechFoor, Shenzhen, Guangdong, China
- Email: sales@techfoor.com
- Phone: +86 186 0755 8161
- Business hours: Monday to Saturday, 08:30–18:00 China Standard Time (GMT+8)
What we collect
Information you give us
- Order details: your name, billing and shipping address, email address, phone number and the items you order.
- Account details: your email address and password if you create an account, plus your order history.
- Messages you send us by email or through the contact page, including photographs of parts or tooling you send for identification.
- Business details such as company name and tax number, where you provide them for an invoice.
Information collected automatically
- Order and payment metadata: order number, amount, currency, payment status and payment method type. We do not receive or store your full card number.
- Technical data: IP address, browser type and version, device type, pages viewed and referring URL.
- Cookies and similar storage: session cookies the cart and checkout need in order to work, and the analytics cookies described below.
Information from other sources
- Payment providers tell us whether a payment succeeded or failed, and the fraud signals they use to decide.
- Shipping carriers tell us tracking status and delivery confirmation.
Why we use it
- To process and fulfil your order, including taking payment, packing and shipping.
- To answer your questions and identify parts for you.
- To prevent fraud and abuse, and to keep the store secure.
- To meet our legal, tax and accounting obligations, including export documentation.
- To improve the store, using aggregated analytics.
We do not sell your personal data, and we do not share it for third-party advertising.
Who we share it with
We share only what each provider needs, and only for the purposes above:
- Payment processing: Airwallex and PayPal, to take payment, screen for fraud and issue refunds.
- Shipping: the carrier that delivers your parcel, so it can deliver it and send tracking updates.
- Email delivery: our transactional email provider, so order confirmations and shipping notices reach you.
- Analytics: Google Analytics 4, which records aggregated usage data. You can opt out with Google’s browser add-on.
- Professional advisers and authorities, where we are legally required to disclose.
Payments
Card and wallet payments are processed by our payment providers. Your card details are entered on their systems, not ours. We receive only a token, the last four digits and the result of the transaction. Refunds are issued back to the original payment method through the same provider.
Cookies
- Strictly necessary — session and cart cookies from WooCommerce. The store cannot take an order without them.
- Preference — remember choices such as a dismissed notice.
- Analytics — Google Analytics 4, which tells us which pages are used and where visitors come from.
You can block or delete cookies in your browser. Blocking the strictly necessary ones will stop checkout from working.
How long we keep it
- Order and transaction records: 7 years, to meet tax and accounting requirements.
- Account data: while your account is open, then deleted on request unless we are required to keep records.
- Enquiries and photographs you send: 24 months after the last message, so we can answer a repeat question.
- Analytics data: as configured in Google Analytics 4, typically 14 months.
Your rights
Depending on where you live, you can ask us to give you a copy of the personal data we hold about you, correct anything inaccurate, delete data we no longer need, restrict or object to certain processing, or provide your data in a portable format. Email sales@techfoor.com and we will respond within 30 days. We may ask you to verify your identity first. If you are in the EU or UK you may also complain to your national data protection authority. If you are in California you may ask us to disclose the categories of data we collected and to delete it, and we will not discriminate against you for asking.
International transfers
We are based in China and our providers operate in several countries, so your data may be processed outside the country you live in. Where required, we rely on the standard contractual clauses our providers have in place.
Children
The store is for business and professional buyers. It is not directed at children, and we do not knowingly collect data from anyone under 16.
Security
We use HTTPS across the store, restrict access to order data to staff who need it, and keep our platform patched. No system is perfectly secure, so please use a unique password if you create an account.
Changes to this policy
If we change this policy we will update the date below. Material changes will be announced on this page.
Last updated: September 21, 2026
Contact
sales@techfoor.com · +86 186 0755 8161 · Shenzhen, Guangdong, China