This policy applies to every order placed on shop.techfoor.com. Prices are in US dollars and we ship to the United States, Canada and Mexico.
Returns: 30 days
You can return an item within 30 days of delivery if it is unused and in its original packaging.
What we cannot accept
- Cutting tools, inserts and drills that have been used, mounted or run. Once an edge has touched a workpiece we cannot resell the item or verify its condition.
- Opened packs of inserts or screws where the seal is broken and the quantity is no longer countable.
- Special-order and made-to-order items, unless they arrived damaged or are not what you ordered.
- Items returned without prior authorisation.
How to start a return
Email sales@techfoor.com with your order number, the item and the reason. We will reply within 2 business days with a return authorisation and the return address. Please do not ship anything back before you have that authorisation — unauthorised returns cannot be matched to an order and may be refused.
Who pays return shipping
- Our error — wrong item sent, or the item arrived damaged or defective: we pay return shipping and send the correct item at our cost.
- Change of mind — you pay return shipping. Please use a tracked service; we cannot refund an item that does not reach us.
Refunds
Once we receive and inspect the return we will tell you whether it is approved. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to show the credit. We refund the item price; original shipping charges are refunded only when the return is due to our error.
Damaged, defective or wrong item
Tell us within 48 hours of delivery and attach photographs of the item and the packaging. We will replace it or refund it, at your choice, and cover the return shipping. If the outer packaging was damaged in transit, keep it until the claim is settled — the carrier may ask to inspect it.
Exchanges
We do not run a separate exchange process. Return the item for a refund and place a new order, so the new order goes through the normal stock and shipping queue.
Cancellations
You can cancel before your order is dispatched. Email us with the order number. If the order has already shipped, please use the returns process instead.
Shipping
- Destinations: United States, Canada and Mexico.
- Rates: flat rate $12 per order, and free shipping on orders over $150.
- Handling time: orders are usually packed within 2 to 4 business days. This is in addition to transit time.
- Transit time: depends on the destination and the carrier. Tracking is emailed when the parcel ships.
- Duties and import charges: orders ship from China. Any import duty, sales tax or customs clearance charge levied by your country is the buyer’s responsibility and is not included in the price or the shipping charge. If you refuse a parcel to avoid these charges, we will refund the item price less the return shipping cost once the parcel reaches us.
Questions
sales@techfoor.com · +86 186 0755 8161
Last updated: September 21, 2026